A five day course which takes new starters in benefits, or customer services staff, right through the HB/CTRS scheme from the application process, occupancy, liability, the means test, eligible rents, calculations, effective dates, discretionary housing payments and over payments. Also included are overviews of the other welfare benefits and Universal Credit. Trainees finish the course with a good grounding in the role of the LA in welfare provision, and a thorough understanding of the principles of the benefits systems.

Use the contact form to express your interest in this course and one of our experts will get back to you. Otherwise, use our contact details below:

+44 7984 198708
+44 1756 699204

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