A five day course which takes new starters in benefits, or customer services staff, right through the HB/CTRS scheme from the application process, occupancy, liability, the means test, eligible rents, calculations, effective dates, discretionary housing payments and over payments. Also included are overviews of the other welfare benefits and Universal Credit. Trainees finish the course with a good grounding in the role of the LA in welfare provision, and a thorough understanding of the principles of the benefits systems.
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