“After recruiting to several posts, we found ourselves in a position where we needed to employ an external trainer to assist us with a training programme for benefit assessors. We engaged Meritec as they submitted a very competitive quote and extensive in-depth training programme as part of the tender process. Following an intensive Kickstart course which outlined the basics, the trainer worked with the new assessors on-site and built up their skills on an ongoing basis, providing regular feedback to all parties. The 13 week training period covered most aspects of the role, from navigation/use of benefit processing systems through to generalised assessment, the outcome of which was competent ‘ready to go’ benefit assessors able to work independently, having had the advantage of on-site expert guidance during their training period”.
“Following a redesign of our Benefits, Council Tax and Customer Services teams into a Single Front Office environment we approached Meritec to provide us with an introduction to Housing Benefit for a group of Customer Services new starters. We found them to be flexible, professional and responsive to our requests, the course was very thorough, the materials provided were excellent and the training was very well received by the delegates. Following on from the success of that course we booked Meritec for a Persons From Abroad Training Course and have booked a further introduction to Housing Benefit and Council Tax support course. I would recommend Meritec Training courses to other Local Authorities”.