“After recruiting to several posts, we found ourselves in a position where we needed to employ an external trainer to assist us with a training programme for benefit assessors. We engaged Meritec as they submitted a very competitive quote and extensive in-depth training programme as part of the tender process. Following an intensive Kickstart course which outlined the basics, the trainer worked with the new assessors on-site and built up their skills on an ongoing basis, providing regular feedback to all parties. The 13 week training period covered most aspects of the role, from navigation/use of benefit processing systems through to generalised assessment, the outcome of which was competent ‘ready to go’ benefit assessors able to work independently, having had the advantage of on-site expert guidance during their training period”.